ESG performance indicators

Impact area	Indicator	Measure	Unit	2018	2017	% change
Above-average sustainable investments	GRESB	Percentage above-average sustainable investments total portfolio	%	79%	76%	2%
	GRESB	Percentage Dutch funds with GRESB 4/5 stars	%	94%	93%	1%
	GRESB	Percentage of GRESB 4/5-star ratings in the regional mandates	%	41%	34%	6%
	GRESB	GRESB coverage total portfolio	%	92%	91%	2%
	GRESB	GRESB coverage of Dutch funds	%	100%	100%	0%
	GRESB	GRESB coverage of the regional mandats	%	75%	72%	3%

Impact area	Indicator	Measure	Unit	2018	2017	% change
Sustainable building certificates	BREEAM or GPR	Share of sustainable building certificates based on m2 (BREEAM or GPR) (GRI-CRESS: CRE8)	%	62%	31%	31%

Impact area	Indicator	Measure	Unit	2018	2017	% change
Energy labels	EPC	Share of energy labels based on m2 (GRI-CRESS: CRE8)	%	100%	100%	0%
		Share of green energy labels based on m2 (A, B or C label)	%	95%	93%	2%
		Average energy index	#	1.15	1.22	-2%
		Number of DUO Labels	#	521	536	-3%

Impact area	Indicator	Measure	Unit	2018 (Abs)	2017 (Abs)	% change (LfL)
Energy	Electricity	Total electricity consumption (GRI: 302-2)	MWh	37,045	31,120	-0.3%
	Gas	Total gas consumption (GRI: 302-1)		1,787	2,243	-3.7%
	District heating and cooling	Total consumption district heating and cooling (GRI: 302-2)		10,154	10,239	-0.8%
	Total	Total energy consumption all sources (GRI: 302-2)		40,396	40,725	-0.6%
	Energy intensity	Average energy intensity of the buildings (GRI-CRESS: CRE1)	kWh/m²/year	34	35	-0.6%
	Energy intensity	Coverage ration data energy and CO2		284 of 328	261 of 298
CO2 emissions	Direct	Scope 1 (GRI: 305-1)	tonnes CO2e	524	637	-3.7%
	Indirect	Scope 2 (GRI: 305-2)		17,489	17,696	-0.4%
	Total	Total CO2 emissions (GRI: 305-2) Scope 1 and Scope 2		18,012	18,333	-0.4%
	Total	Total CO2 emissions after offsetting		1,840	1,964	-1.3%
	CO2 emission intensity	Average CO2 intensity of the buildings (GRI-CRESS: CRE3)	kg CO2e/m²/year	15	16	-0.4%
Water	Total	Total water consumption (GRI:303-1)	m³	71,390	78,433	-7.0%
Water	Water intensity	Average water intensity of the buildings (GRI-CRESS: CRE2)	m³/m²/year	0.37	0.42	-7.0%
Waste	Total	Total waste by weight (GRI: 306-1)	tonnes	810	751	8.5%
Waste	Total	Recycling percentage	%	32%	30%	4.5%

Impact area	Indicator	Measure	Unit	2018	2017	% change
Stakeholder engagement	Tenant satisfaction	Response percentage (GRI: 102-43)	%	58%	45%	13%
Stakeholder engagement	Tenant satisfaction	Average total score (GRI: 102-43)	#	7.3	6.7	10%
Promote sustainability in the chain	Considerate building sites	Number of registered building sites	#	20 (of 60)	18 (of 43)
Promote sustainability in the chain	Considerate building sites	Percentage of registered building sites (acquisition price)	%	46%	43%	3%

Impact area	Indicator	Measure	Unit	2018	2017	% change
Sustainable agreements	Rental contracts	Number of new rental contracts	#	4,248	3,849	10%
Sustainable agreements	Rental contracts	Number of sustainable rental contracts (green leases)	#	120 of 18,349	44 of 17,980	173%

Impact area	Indicator	Measure	Unit	2018 (abs)	2017 (abs)	% change (LfL)
Energy	Electricity	Total electricity consumption	MWh	551	717	-23%
	Electricity	Share of electricity from renewable sources		0	0
	Gas	Total gas consumption (GRI: 302-1)		0	0
	District heating and cooling	Total district heating and cooling (GRI: 302-2)		574	594	-3%
	District heating and cooling	Percentage locally generated heating and cooling		0	0
	Total	Total energy consumption all sources (GRI: 302-2)		1,125	1,311	-14%
	Energy intensity	Energy intensity head office gross floor area (GRI-CRESS: CRE1)	kWh/m²/year	128	149	-14%
		Coverage data Energy and CO2		1 of 1	1 of 1
Waste	Total	Total waste by weight (GRI: 306-1)	tonnes	22,774	24,100	-6%
Waste	Total	Recycling percentage	%	33%	23%	10%-punt
Mobility	Distance	Lease cars	km	2,078,245	2,585,824	-20%
		Public transport		402,987	391,313	3%
		Air travel		1,258,131	676,976	86%
CO2 emissions	Direct	Scope 1 (GRI: 305-1)	tonnes CO2e	310	346	-10%
	Indirect	Scope 2 (GRI: 305-2)		268	204	31%
	Total	Total CO2 emissions (GRI: 305-2) Scope 1 and 2		579	551	5%
	Total	Total CO2 emissions after compensation		579	551	5%
	CO2 emission intensity	CO2 intensity head office (GRI-CRESS: CRE3)	kg CO2e/FTE/year	0.3	0.4	-15%
		CO2 intensity mobility (GRI-CRESS: CRE3)	kg CO2e / FTE / year	3.1	3.2	-3%
		CO2 intensity total (GRI-CRESS: CRE3)	kg CO2e / FTE / year	3.4	3.6	-6%
Water	Total	Total water consumption (GRI:303-1)	m³	1,758	1,189	48%
Water	Water intensity	Water intensity head office (GRI-CRESS: CRE2)	m³/FTE/year	10.3	7.8	33%

Impact area	Indicator	Measure	Unit	2018	2017
Employees	Contract (incl. proportion of women)	Number of employees (GRI: 401-1)	FTE	169.7 (33.8)	152.5 (31.3%)
		Full-time contract percentage (GRI: 401-1)	%	74% (21.7)	77% (23%)
		Part-time contract percentage (GRI: 401-1)	%	26% (74)	23% (70%)
		Temporary contract percentage (GRI: 401-1)	%	11%(45)	13% (33%)
		Permanent contract percentage (GRI: 401-1)	%	89% (34)	87% (34%)
	Health	Absenteeism (GRI: 403-3)	%	2.6%	3%
	Staff turnover	Staff turnover percentage (GRI: 401-2)	%	5.4%	3.8%
	Emloyee satisfaction	Employee engagement - survey response percentage (GRI: 103)	%	see 2017	96.1%
		Average satisfaction score (GRI: 103)	#	see 2017	8.0
		Employee engagement score		see 2017	8.1
		Employee enthusiasm score		see 2017	8
	Equality & diversity	Percentage of women (GRI: 405-2)	%	35.4%	34%
	Equality & diversity	Percentage of women in senior management (GRI: 405-2)	%	19.2%	19%
	Training & development	Number of internships and graduate positions	#	4	4
	Age (incl. proportion of women)	<30	Ratio	7.4 (31)	9% (29%)
		30-40		28.6 (28)	29% (28%)
		40-50		38.3 (37)	34% (33%)
		50-60		19.4 (35)	24% (42%)
		>60		6.3 (45)	4% (43%)
Clients	Investor satisfaction	Response percentage (GRI: 102-43)	%	na	na
Clients	Investor satisfaction	Average total score (GRI: 102-43)	#	na	na